FAQ — Frequently Asked Questions

How does the order process work?

Once your order is placed, our workshop immediately begins production. Each piece is handcrafted with care to ensure the highest quality. Production usually takes 2–4 business days depending on the complexity.

How long does shipping take?

After production, your order is shipped from Istanbul, Turkey. Delivery to the United States typically takes 10–12 business days. ⏱️ In total, from order to delivery, the process takes a maximum of 15 days.

What materials are used?

All our jewelry is made from 100% sterling silver (925 silver). We never compromise on material quality or craftsmanship.

Are your products handmade?

Yes, every KEDIA piece is handmade by skilled artisans in our Istanbul-based workshop, inspired by the spirit of the Grand Bazaar. Each design is unique and individually crafted.

Is my credit card information secure?

Absolutely. Our website uses 256-bit SSL encryption, and all payments are processed securely through trusted gateways (such as iyzico, Stripe, or PayPal). We never store or have access to your payment details.

Do you accept wholesale orders?

Yes. We offer special discounts for wholesale or bulk orders. Prices are calculated based on the kilogram of silver, and production is arranged according to your request. Please contact us for wholesale inquiries:
📧 info@thekedia.com

Can I request custom designs?

Yes. We accept custom and personalized designs depending on complexity. Please reach out to our support team for pricing and production details.

Do you ship internationally?

Yes, we ship worldwide — primarily to the United States and Europe. For other destinations, please contact us before placing your order for exact delivery times and rates.

How are my orders packaged?

All orders are shipped in protective jewelry boxes designed to keep your items safe and elegant during transport. Each order is carefully inspected before shipping.

How can I contact you?

For any questions, you can reach us at:
📧 info@thekedia.com
📞 +90 551 005 27 70 (Whatsapp)
or use the contact form on our website.