Return & Refund Policy – KEDIA / thekedia.com

Last Updated: 2025

This Return & Refund Policy applies to all purchases made on thekedia.com.

1. Eligibility for Returns

  • Returns are accepted within 30 days from the delivery date.

  • Customers must contact us before sending any item back.

  • A Return Merchandise Authorization (RMA) is required.

2. What You Must Include

  • The item being returned

  • Proof of purchase (order number or receipt)

3. Return Shipping Method
All return shipments must be sent using DHL Standard.
Shipments through other carriers may be rejected or delayed.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We do not provide prepaid return labels.

5. Processing Time
Once the returned item arrives at our facility, we process the refund within 7 business days.
You will receive an email notification when your refund is completed.

6. Restocking Fees
We do not charge restocking fees.

7. Condition of Returned Items
Items must be unused and in original condition.
Used, damaged, or altered items may be rejected.

8. Return Address
Returns must be shipped to the following address after RMA approval:

thekedia.com
KEDIA
Kerem Murat Başoğlu
Süleymaniye Mah. Şahende Sk. Aydın Han No: 21
İç Kapı No: 13, Fatih / İstanbul – 34116
Türkiye
Email: info@thekedia.com
Phone: +90 551 005 2770

9. Need Help?
If you have questions regarding this Return Policy:

Email: info@thekedia.com
Phone: +90 551 005 2770
Contact Form: thekedia.com/contact